NADA AL-RIYADH CO. LTD
Quality Policy Statement
NADA AL-RIYADH CO is committed to satisfying the requirements of its customers, and to the continual improvement of its works, services and operating systems.
NADA AL-RIYADH CO Operating Divisions maintain processes and systems appropriate to their area of operations with the Objective of providing the framework and platform to:
consistently and predictably supply works and services that meet customer needs and
Expectations in a timely and efficient manner;
ensure a consistently high standard of quality is maintained in all endeavours;
conform to relevant specifications, statutory and regulatory requirements, supply agreements,
Contractual requirements; and
maintain workplaces and environments where continuous improvement in our systems, products
And services are embraced.
The aim of our quality management system is to ensure that:
- We deliver a quality service to maintain excellent customer relations
- Customer satisfaction remains inherent to our business
- Our customer’s requirements have been fully understood and met
- All work is carried out consistently to a defined standard
- We have the skills and resources to fulfil our customer requirements
- Our staff are fully trained and involved in quality improvement
- We strive to continuously improve our systems and procedures
- We only use services that meet our own quality assurance standards
- A professional approach to customer interface is maintained at all times
- Any complaints are dealt with efficiently and within an acceptable time period
In meeting these objectives, our Quality Management Systems which are based on the requirements of ISO9001 are implemented and maintained, enabling us to:
Adopt a comprehensive and concise review process that determines the needs of our customer and
to work consistently to meet those needs in full and on time;
Work with suppliers in order to assist them in providing us with quality components and materials;
establish appropriate quality objectives, specific performance expectations, and Key Performance
Indicators to ensure we meet our objectives;
ensure our personnel are clearly briefed and trained, and are provided the appropriate resources
Necessary to deliver our quality objectives at all times;
perform regular reviews, identify opportunities and resolve problems expeditiously;
continually improve our processes and management systems through the application of the NADA AL-RIYADH CO
Production System, which is based on the principles of Lean Manufacturing;
establish processes which provide timely and accurate information to our customers, management
and personnel on the quality of the products and services provided by us;
verify the capability and efficiency of our management and control systems through a
Comprehensive and concise review process and through qualified independent third parties where
Certification is required; and
observe and comply with all statutory and regulatory requirements.
NADA AL-RIYADH CO.’s Recognizes the importance that the quality of our service has to the future of our business.
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.
From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.
This quality policy statement has been implemented into the NADA AL-RIYADH CO.’s management system and will be reviewed at regular intervals.
NADA AL-RIYADH’s commitment to quality is aimed to ensure our staff and contractors understand and are competent in their role, demonstrate a relentless commitment to the achievement of our objectives, and to provide Quality products and services that consistently and reliably satisfy the needs of customers, all of which are Fundamental to NADA AL-RIYADH’s successful future.
| Authorized by:
Managing Director |
 |
20/10/2017 |